Service Delivery Manager at FINK GROUP

Germany, Berlin, Germany -

Full Time

Start Date

Immediate

Expiry Date

20 Dec, 26

Salary

70000.0

Posted On

21 Sep, 26

Experience

18 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Industry

Hospitals & Health Systems

Description

As a Service Delivery Manager (m/f/d), you will be responsible for the professional management and continuous development of our service and application management offerings in the SAP and IT environment. You will serve as the central interface between our customers, internal consulting and AMS groups, and management.

Your goal is to ensure a stable, transparent, and customer-oriented service operation. You make service quality measurable, coordinate the units involved, and develop our customer relationships in the long term through structured management, reliable communication, and proactive support.

Your tasks and responsibilities

Responsibility for the operational management and further development of service delivery and application management services.
Central contact person for customers during ongoing service operations
Ensuring the agreed service quality, response times and service level agreements.
Coordination of internal teams from consulting, development, AMS
Management and prioritization of tickets, changes, incidents, and service requests
Preparation and execution of regular service review meetings with customers
Creation and analysis of service reports, KPIs and action plans
Identification of optimization potential in processes, procedures and customer services.
Support in escalating situations and active management of critical service situations
Contributing to the further development of our service processes, standards and governance structures.
Support in developing long-term customer relationships and in identifying additional customer needs.

Responsibilities

Your tasks and responsibilities

Responsibility for the operational management and further development of service delivery and application management services.
Central contact person for customers during ongoing service operations
Ensuring the agreed service quality, response times and service level agreements.
Coordination of internal teams from consulting, development, AMS
Management and prioritization of tickets, changes, incidents, and service requests
Preparation and execution of regular service review meetings with customers
Creation and analysis of service reports, KPIs and action plans
Identification of optimization potential in processes, procedures and customer services.
Support in escalating situations and active management of critical service situations
Contributing to the further development of our service processes, standards and governance structures.
Support in developing long-term customer relationships and in identifying additional customer needs.