SDLC & Control

• Ensure all queue items — whether delivered internally or by vendors — follow appropriate SDLC process, with clear control points for scoping/prioritisation, design, build, test, and release/deployment
• Ensure changes are appropriately tested and coordinate release/deployment activity with relevant technical teams and vendors
• Maintain appropriate documentation, controls, and audit trail for all changes delivered through the queue
• Ensure lessons learned & improvements are built into the SDLC process

Management & Business Communication

• Provide clear, regular communication back to management & business stakeholders on the status, progress and prioritisation of queue items
• Translate technical and vendor delivery detail into business-friendly updates, managing expectations on timelines and priority
• Track and report on planning, progress, risks / issues, trend analysis via Asana

Candidate Profile:

The ideal candidate will have:

• Minimum 5 years experience in an IT service delivery, technical change, or vendor-facing delivery role, ideally within energy/utilities or a similarly regulated sector
• Strong, demonstrated experience managing third-party vendors/suppliers — planning cycles, SLA/OLA creation & monitoring, governance forums, and holding vendors accountable for delivery
• In-depth knowledge and demonstrated experience of SDLC and change control processes
• Proven track record managing a queue/backlog of small-to-medium technical change across multiple systems
• Experience working with or overseeing maintenance/support of business systems (e.g. MS Dynamics, ERP, or similar platforms) desirable
• Strong stakeholder communication skills, with the ability to translate technical and vendor detail into clear updates for business audiences
• Solid understanding of governance frameworks and controls appropriate to a regulated business
• Proficiency in MS Office is essential, knowledge of Asana, FreshService and Devops desirable
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