JOB SUMMARY:

The Service Delivery Manager (SDM) for Network Operations leads the delivery of end-to-end IT services to internal customers, ensuring alignment with business objectives and effective service management practices. This role requires strategic planning, strong leadership skills, and a deep understanding of ITIL processes. The SDM collaborates with cross-functional teams to enhance service quality, drive continuous improvement initiatives, and manage service provider contracts.

QUALIFICATIONS:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Previous experience in IT service management, preferably in a large enterprise environment.
• Knowledge in Network, routing, switching, Network infrastructure; Comfortable with VLAN , VRFs, NAC, WIFI, optical fibre, copper cabling technologies
• In-depth knowledge of ITIL processes and best practices.
• Proven ability to lead and develop high-performing teams.
• Excellent communication and interpersonal skills.
• Strong project management abilities, with experience managing multiple projects simultaneously.
• Solid grasp of IT infrastructure components, including networks, servers, storage systems, and cloud platforms.
• Experience with service desk ticketing tools such as BMC Remedy or JIRA Service Desk.
• Knowledge of IT asset management principles and practices
  

  LI-CG1

EXPERIENCE LEVEL:

Professional

• Ensure Network operations for the site in line or above stringent commitments on internal and external Service Level Agreements.
• The role is to manage and lead outsourced teams to deliver, maintain and support all Airbus Sites included in IT activity perimeter so that Airbus IT is able to provide a reliable service to all Airbus employees located on this site
• Ensure strict quality gates guaranteeing the maturity at entry into service of Network services.
• Ensure the interface with sensitive and non-sensitive Businesses on Network topics.
• Ensure the interface with Site Management on Network topics
• Ensure the interface with Site Security on Network topicsBe the focal point for Network topics and the ambassador of the connectivity PSL on site