SERVICE DELIVERY MANAGER

As a Service Delivery Manager, you’ll be the face of Genmed on-site, ensuring seamless delivery of our managed services to the Trust. You’ll oversee day-to-day operations, manage supply chains and sub-contracts, and lead a team of on-site coordinators. Your role will be pivotal in maintaining service excellence and avoiding disruptions to clinical procedures.

KEY ACCOUNTABILITIES

To support the Operations Director & the RSDM in the effective delivery of the Genmed managed services to the Trust and day to day service management.
To proactively manage the supply chain & sub-contracts.
To be the key point of contact to all Trust staff with regards to the Genmed contract and activity.
To manage the on-site coordinators with support from the Regional Service Delivery Manager and Operations Director as required.
To represent and promote Genmed managed service’s efficiency and the corporate values to the customer site.
To ensure that all stock is distributed and shelved in a timely manner from delivery when required.
To ensure that all purchase orders placed by Genmed are authorised in accordance with Trust requirements and that all procedures are adhered to.
To train and support Trust staff in the use of Genmed systems.
To adhere to the reporting system, processes and to effectively manage expectations.
To liaise and communicate effectively with customer staff at all levels and to be the first line of communication for the resolution of queries raised.
To liaise and communicate effectively with supplier and sub-contractor staff.
To liaise and communicate effectively with all Genmed staff.
To manage and communicate effectively with GMS, the Trust WOS, attending monthly meetings for review and arranging quarterly meetings for all.
To provide support to all day surgery units, theatres (pre-& post op) with administration and purchasing.
To conduct and support supplier negotiations and meetings.
To provide data analysis to the Regional Service Delivery Manager and Operations Director as requested.
To provide assistance to the management team with clinical trials and evaluations when required.
To manage and coordinate all mandatory meetings with the customer.
To provide other unspecified assistance on an ad-hoc basis as and when required by the Operations Director and the Senior Management Team.
To attend Trust procurement meetings when required.

SKILLS, EXPERIENCE & QUALIFICATIONS

Excellent interpersonal skills
Good knowledge and experience in preparing and manipulating data within spreadsheets
Good knowledge of networking and IT, including MS Office
Good written and verbal communication skills
The ability to work to tight deadlines
Excellent organisational ability
Accuracy
Good time management
Ability to prioritise
Ability to work under pressure and to think laterally when required
Self-motivation
Excellent customer service skills
Ability to drive is desirable, with full, clean UK driving license.

Please refer the Job description for details