Y-Axis Jobs Logo
Send us feedback
telephone  +91 7670 800 001
Log in Sign up Try Premium
Service Delivery Manager at HAYS
Victoria, Victoria, Australia -
Full Time

Start Date

Immediate

Expiry Date

26 Jan, 27

Salary

130000.0

Posted On

28 Oct, 26

Experience

18 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Financial Services & Insurance

Description
  • Key ResponsibilitiesManage end-to-end AMS delivery, ensuring achievement of SLAs, KPIs, incident resolution targets, and service stability.
  • Lead and mentor support teams across Tier 1, Tier 2, and Tier 3 support functions.
  • Build strong relationships with business stakeholders, customers, and third-party vendors.
  • Drive customer satisfaction through proactive engagement and service improvements.
  • Oversee incident, problem, change, and release management activities in line with ITIL best practices.
  • Monitor service performance, risks, escalations, and operational metrics.
  • Deliver weekly, monthly, and executive-level service reports.
  • Establish and maintain governance frameworks for onsite/offshore delivery models.
  • Identify opportunities for automation, process optimisation, and continuous improvement initiatives.
  • Support release planning, deployments, upgrades, and go-live readiness activities.
Responsibilities