LOCATION

Bogota D.C., Colombia
Job Title:
Service Delivery Manager I
Job Description

Lead service delivery strategy to ensure key metrics attainment, driving revenue and profitability, acting as strategic advisor to solution for immediate client needs.

• Manages communication and overall relationship with client and internal partners; ensuring detailed planning, budgeting, and monitoring team operating objectives.
• Responsible for driving cross-functional integration and collaboration to support consistency, best practice sharing, and identifying areas for improvement within program(s).

• Develops and directs client operational strategy ensuring adherence to contractual requirements and program performance.

• Directs and manages all components of capacity planning inclusive of resource groups.- Owns success of the financial performance of client programs.

• Directs and oversees client invoicing to ensure accuracy.

• Leads client projects and initiatives to enhance program performance.

• Negotiates as a core team member in the delivery of our contractual obligations.- Creation and execution of quarterly business reviews and executive review.- Provides significant input on budgets, financial analysis, and pricing models.
  Location:
  COL Bogota - Oficinas y terrazas de
  Language Requirements:
  English
  Time Type:
  Full time
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Please refer the Job description for details