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Service Delivery Manager at iFindTech

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

30 Jul, 26

Salary

0.0

Posted On

01 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Delivery Management, Stakeholder Management, Communication Skills, ITIL, ITSM, SLA Management, KPI Management, Cross-functional Team Coordination, Cybersecurity, Managed Security Services, SOC, SIEM, XDR, Incident Response

Industry

Staffing and Recruiting

Description

A fast growing UK cybersecurity business is looking for a Service Delivery Manager to take ownership of service delivery across a key client account. This is a client facing role focused on ensuring high quality delivery, maintaining strong relationships, and driving continuous improvement across managed security services. You will work closely with SOC, engineering, and support teams in a technically complex environment. This is a hybrid role with one day per week in the London office. Must have 3+ years’ experience in IT or managed service delivery Proven experience managing SLAs and KPIs Strong stakeholder management and communication skills Ability to coordinate cross functional teams ITIL Foundation and experience with ITSM tools Comfortable working in a fast paced, client facing environment Eligibility for SC clearance Nice to have Experience within cybersecurity or managed security services Exposure to SOC environments, SIEM/XDR, or incident response Experience in a dedicated client or account focused role

Responsibilities

The Service Delivery Manager will take ownership of service delivery for a key client account while maintaining strong relationships. They will coordinate cross-functional teams including SOC, engineering, and support to drive continuous improvement in managed security services.