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Service Delivery Manager at IntaPeople - STEM Recruitment

London, London - England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

26 Nov, 26

Salary

0.0

Posted On

28 Aug, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Information Technology & Services

Description

Proven experience managing outsourced IT service providers or an IT outsourced MSP
Experience holding vendors to SLAs/KPIs/policies and running formal service reviews
Experience owning incident and problem management for outsourced or vendor-delivered services, including root-cause analysis
Experience tracking costs/budgets and reporting to a Group Technology & Product Director or finance function
Experience overseeing process and policy governance, ideally including some exposure to ISO27001 or similar compliance frameworks
Experience line-managing individuals or small teams
Experience reporting vendor performance and risk to senior/C-level stakeholders
Several years (e.g. 5+) in IT service delivery or vendor/service management roles

How To Apply:

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Responsibilities