About the job

• 8+ years of overall IT experience.
• Strong experience in Service Delivery Management within enterprise environments.
• Experience managing onsite/offshore teams and distributed delivery models.
• Strong client-facing, stakeholder, and escalation management experience.
• Hands-on knowledge of Azure Cloud Infrastructure (IaaS & PaaS).
• Experience with Azure Operations, Governance, and Cloud Infrastructure Operations.
• Strong knowledge of Incident, Problem, Change, and Service Request Management.
• Experience with Service Level Management (SLM), SLA/KPI tracking, reporting, and performance monitoring.
• Knowledge of risk, compliance, and cloud governance frameworks.
• Strong team leadership, people management, resource planning, and workforce management skills.
• Experience driving continuous service improvement and operational excellence.
• ITIL Foundation certification preferred.
• Azure Administrator Associate / Azure Solutions Architect Expert certification preferred.
• Experience supporting cloud transformation and modernization programs.
• Familiarity with automation and DevOps practices.
• Ability to act as the primary client point of contact for service delivery and operational matters.
• Ensure service quality, SLA/KPI adherence, governance, compliance, and customer satisfaction.
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