Service Delivery Manager at Johnson Controls

, , Australia -

Full Time

Start Date

Immediate

Expiry Date

22 Dec, 25

Salary

0.0

Posted On

23 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Attention To Detail, Organisational Skills, Administrative Skills, Time Management Skills, MS Office, Teamwork, Independence

Industry

Industrial Machinery Manufacturing

Description

The company: Johnson Controls is a global diversified technology and multi-industrial leader serving a wide range of customers in more than 150 countries. Our 135,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. We are committed to helping our customers win and creating greater value for all of our stakeholders through strategic focus on our buildings and energy growth platforms. For additional information, please visit www.johnsoncontrols.com or follow us @johnsoncontrols on Twitter. Tyco Projects brings smarter building efficiency solutions and leads fire and security offerings to the Australian market capable of full spectrum of products, technologies and service. Its local team has an in-depth understanding of the Australian codes, standards, and applications – providing customised solutions to the market, incorporating best-in-class controls, fire, security, HVAC, power solutions and energy storage for various end markets. About this opportunity: Providing operational support to the Service Operations Manager and service teams How you will do it: Review and manage weekly OT, warranty utilisation reports and completion of timesheets Review and approve employee expense claims – ensure 100% compliance to the T&E policy Manage teams daily days to invoice report, L&M billing report and AR aging report – drive improvement and compliance as necessary Review weekly and monthly PSA schedule, PSA outstanding list and summary of PSA SLA’s Manage customer issue escalations and ensure action and close out of all customer issues Manage technician scheduling activities including FLSP monthly calendar, on-call rostering and billable hours Review and manage parts inventory and ordering including tracking, availability, managing onsite inventory and escalating parts issues and delays Schedule field ride-alongs for Service Operations Managers, Service Account Managers and Service Branch Manager Review debrief report and provide efficiency improvement ideas to Service Operations Manager Other Ad Hoc duties when required What we look for: Excellent oral and written communication skills Excellent attention to detail Strong organisational, administrative skills and time management skills with ability to meet deadlines High level of expertise in MS Office software including Outlook, Word and Excel Capable of working efficiently in a fast-paced environment and under pressure Ability to work effectively as a team member and independently Only those candidates the Company (recruitment Agency Company) introduces to JCI by resumes on JCI’s Talent Acquisitions team’s explicit request will be deemed a candidate referred by the Company. Please note pre-employment checks – including reference checks, medical, criminal record check, and drug & alcohol testing – will form part of the eligibility process. Only applicants who have a current right to work in Australia will be considered. How to Apply: Click on the APPLY button to submit your application in confidence. #LI-JS4 Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

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Responsibilities

The Service Delivery Manager will provide operational support to the Service Operations Manager and service teams, managing various reports and customer issue escalations. They will also oversee technician scheduling and parts inventory management.