Service Delivery Manager at Johnson Controls

, , India -

Full Time

Start Date

Immediate

Expiry Date

10 Feb, 26

Salary

0.0

Posted On

12 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Delivery, Client Engagement, Team Collaboration, Operational Excellence, Performance Reporting, Issue Management, Coaching, Mentorship, Process Improvement, Problem-Solving, Cross-Functional Leadership, Strategic Guidance, Quality Assurance, Customer Satisfaction, Diversity & Inclusion, Continuous Improvement

Industry

Industrial Machinery Manufacturing

Description

What You Will Do At Johnson Controls, we are powered by our people. As a Service Delivery Manager, you will play a key role in ensuring the seamless delivery of high-quality services to our clients, while fostering strong relationships and driving operational excellence. You will lead cross-functional teams, manage service-level agreements (SLAs), and provide strategic guidance to improve service outcomes. This role is critical to ensuring client satisfaction and the success of our solutions delivery. How You Will Do It Service Delivery Leadership Oversee the delivery of services and solutions to clients, ensuring compliance with SLAs and maintaining high standards of quality. Monitor service performance metrics, identify gaps, and implement corrective actions to optimize delivery processes. Client Engagement Serve as the primary point of contact for clients, addressing concerns and ensuring alignment with their expectations. Build and strengthen client relationships through effective communication, responsiveness, and proactive problem-solving. Team Collaboration Lead and support cross-functional teams to ensure smooth execution of service delivery. Provide coaching, mentorship, and training to team members to achieve operational excellence. Operational Excellence Develop and implement processes that improve service efficiency and effectiveness. Drive continuous improvement initiatives to enhance delivery quality and customer satisfaction. Reporting and Issue Management Prepare regular performance reports and share insights with stakeholders. Identify risks and manage escalations to ensure timely resolution of issues. Diversity & Inclusion Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers’ vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate. Our D&I mission elevates each employee’s responsibility to contribute to our culture. It’s through these contributions that we’ll drive the mindsets and behaviors we need to power our customers’ missions. You have the power. You have the voice. You have the culture in your hands. Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

Oversee the delivery of services and solutions to clients while ensuring compliance with service-level agreements. Lead cross-functional teams and implement processes to improve service efficiency and effectiveness.