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Service Delivery Manager at LinkedIn
England, Louisiana, United Kingdom -
Full Time

Start Date

Immediate

Expiry Date

20 Nov, 26

Salary

0.0

Posted On

22 Aug, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Telecommunications

Description
  • Lead and develop a customer-facing Service Desk team.
  • Create and deliver the Service Desk transformation roadmap.
  • Identify opportunities to use AI and automation across the end-to-end support process.
  • Improve customer self-service, knowledge management and intelligent workflows.
  • Move the function from reactive support towards proactive customer management.
  • Own and improve SLAs, KPIs, first-contact resolution and customer satisfaction.
  • Use support data to identify customer issues, trends and potential risks earlier.
  • Act as the senior escalation point for complex customer issues.
  • Work closely with Customer Success, Professional Services, Product and Engineering.
  • Build a high-performing, continuous-improvement culture within the team.

How To Apply:

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Responsibilities