At Loom Security, we empower businesses to thrive in a connected world. We believe that true innovation happens when passionate individuals come together to challenge the status quo and create something extraordinary.
When you join Loom Security, you become part of a culture that values curiosity, collaboration, and continuous growth. Here, your ideas matter. You’ll work alongside industry experts and thought leaders who are dedicated to pushing the boundaries of what’s possible in cybersecurity. Whether you’re a seasoned professional or just starting your career, you’ll have the opportunity to make a real impact and grow with us.

DESIRED TECHNICAL SKILLS AND EXPERIENCE

• 8+ years of experience in professional and/or managed services delivery, technical consulting, or solution delivery.
• 3+ years of leadership experience managing delivery teams and customer engagements.
• Strong track record of direct customer engagement and executive-level communication.
• Experience owning SOW creation, scoping, and project financials.
• Technical expertise in one or more of the following areas:
• o Identity & Access Management (IAM)
• o Secure Access Service Edge (SASE)
• o Zero Trust principles
• o Data Security / Data Security Posture Management (DSPM)
• Strong program and project management skills with a history of on-time, high-quality delivery.
• Experience leading clients through discovery and scoping of security programs; sharing best practices and leading teams through requirements gathering processes.
• Strong communications skills (written and verbal).
• Ability to pivot quickly as priorities shift.
• Desire to contribute to a growing team and provide leadership both up and down the organizational structure.
• Willingness to take initiative and provide leadership in shifting environments.
• Ability to work effectively in a fast-paced environment.
• Detail-oriented with a problem-solving mindset.
• Start-up based experience a plus.

RESPONSIBILITIES

• Service Delivery Leadership and Engagement Management
• Manage the operations of the professional and managed services delivery organization
• Ensure consistent, high-quality delivery of engagements across multiple customers.
• Oversee customer onboarding, project execution, and transition to steady-state operations.
• Serve as the primary point of escalation for customer delivery concerns.
• Partner directly with clients to understand objectives, align services, and drive measurable business outcomes.
• Maintain a focus on customer success, satisfaction, and retention by proactively managing relationships.
• Lead technical delivery of complex engagements, providing hands-on guidance where required.
• Manage scope, schedule, and deliverables in accordance with Statements of Work (SOWs).
• Ensure engagements are executed on time, within scope, and with high quality standards.
• Own and oversee SOW creation, approvals, and change management.
• Collaborate with sales, account management, and leadership to scope, price, and structure engagements.
• Track and report on utilization, revenue, and profitability for professional services delivery.
• Manage, mentor, and develop the technical delivery teams (consultants, engineers, architects).
• Ensure delivery resources are aligned, skilled, and empowered to execute effectively.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Technical Delivery
• Work as part of a high-end consulting team to deliver product and domain expertise in security domains (IAM, ZTNA, data security, AI, etc.)
• Participate in the technical architecture, design, and delivery of professional and managed services.
• Lead efforts to gather business and technical requirements from the customer.
• Ensure that the technical solution meets the customer requirements and performs as per design.
• Create customer delivery documentation such as implementation and configuration documents, test plans, and runbooks.
• Work closely with project manager to deliver tasks on time, within budget and with high quality.
• Share best practices with team members to contribute to enhance the Loom Security Services offerings.
• Become the trusted partner for clients by providing input across the cybersecurity spectrum and making recommendations on best steps forward.