Who are we looking for?

We're looking for an established Service Desk Manager, Service Delivery Manager or similar MSP leader who can demonstrate:

• 3+ years' experience running a service desk within an MSP environment
• Direct line management experience across service desk agents and technical engineers
• Hands-on experience administering/configuring a PSA system - ideally HaloPSA or similar
• Strong understanding of managed IT, networking, connectivity, VoIP and cyber security
• A proven track record of improving service performance, with the numbers to demonstrate your impact
• The confidence to deal directly with senior client stakeholders and frustrated customers
• Strong people leadership, coaching and performance management skills
• A genuine appetite for continuous improvement rather than simply maintaining the status quo
• ITIL 4, Cyber Essentials and ISO 9001/27001 experience would be advantageous.
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