As from now | Full-time (40h) | Hybrid working model | in Garching (near Munich)
We are looking for an experienced and proactive Service Delivery Manager to oversee IT services for a renowned international research organisation based in Garching near Munich. In this key role, you will ensure excellent service delivery, foster stakeholder satisfaction, and drive continuous improvement in a dynamic and international environment. If you’re ready to make an impact and contribute to world-class scientific research through outstanding IT services— then join our team!

What you can expect:

• Manage end-to-end delivery of IT outtasking services in line with SLAs and client expectations
• Lead and coordinate internal teams as well as external subcontractors
• Build and maintain strong relationships with key stakeholders, ensuring transparency and alignment
• Monitor service performance, identify areas for improvement, and implement corrective actions
• Drive operational excellence through continuous service improvement
• Act as the primary operational contact for clients and facilitate regular service reviews
• Support the development of service delivery processes and contribute to strategic improvements

What you bring with you:

• Education & Experience: At least 5 years of experience in a Service Delivery Manager or similar role within the IT services industry, Proven track record in managing IT service delivery in complex, international environments
• Skills & Qualification: Solid knowledge of IT service management frameworks, ITIL certification is required, Project management certification (e.g., PRINCE2, PMP, or equivalent) is a plus, Experience in managing third-party vendors and external service providers
• Working style: Strong stakeholder management and negotiation skills, Excellent team leadership and people management capabilities
• Languages: Business fluent German (min. C1) and very good English skills (min. B2/C1)

What we offer:

• Achieve more! – Take on a key role in an international client environment and grow independently in a collaborative IT organisation within a dynamic growth company
• Pure variety! – Exciting working environment in a creative and highly motivated team with chal-lenging tasks
• Teamwork! – Cooperation with experienced specialists
• Workplace with charme! – Modern workplace with high-performance IT hardware - no open-plan office
• Work-life balance! – Flexible working hours, hybrid working model and 30 vacation days in Germany as well as special leave
• What else? – Attractive employee discounts in various stores on site or online
• The best for last: – Friendly and open-minded colleagues and a pleasant working atmosphere

Have we sparked your interest?
Then we look forward to receiving your application, stating your earliest possible starting date and your salary expectations

Please refer the Job description for details