ABOUT US

The UCL Estates Operations team manages a property portfolio of of over 645,000m2 of diverse real estate on behalf of UCL, supporting over 48,000 student’s and nearly 15,000 staff. Managing an in house UCL workforce of 250 staff with a contractor workforce of over 1000, the primary function of the Maintenance division is to provide all Facilities Management services including , cleaning, cleaning, security and maintenance.

Drive consistency in business performance across the CI&O (Maintenance Operations) department by effectively managing and controlling business reports and information systems, and manage the administrative function to enable optimize services delivery.
Be the figure head for all CI&O (Maintenance Operations) communications to UCL and externally to ensure a consistent message is communicated.
Maximise the combined output of the service providers managing and coordinating outputs .
To liase and coordinate with the CI&O (Maintenance Operations) Helpdesk and the flow of information for all KPIs and SLAs within the department to maximise performance reporting and ensure all reports are effective and suitable. Drive all CI&O (Maintenance Operations) information and documentation through the correct platform e.g. MyCampus, Sharepoint,Planet, S drive.
Lead the Service Delivery team and Technicial cordinators team ( 2 direct reports) providing innovation, leadership, business development and industry best practice to the team as well as the wider business. Create a working environment favourable to learning and knowledge sharing.
Manage the performance, improvement and monitoring of service providers, projects and related Operations activities at UCL, ensuring that contracted requirements are met and delivered within time, to budget and quality.
Ensure that all works undertaken are undertaken in full compliance with all appropriate legislation and in accordance with UCL’s processes and procedures