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Service Delivery Manager at MichaelPage
England, Louisiana, United Kingdom -
Full Time

Start Date

Immediate

Expiry Date

22 Nov, 26

Salary

0.0

Posted On

24 Aug, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Telecommunications

Description
  • Proven experience working with managed service providers and third-party IT suppliers.
  • Strong understanding of ITIL service management processes.
  • Experience across Service Desk, Incident, Problem, Change and Release Management.
  • Strong knowledge of service management platforms such as ServiceNow, Remedy or similar tools.
  • Experience producing and analysing service reports, KPIs and operational performance metrics.
  • Advanced Excel reporting and analysis skills.
  • Strong stakeholder management and communication abilities.
  • Experience managing supplier performance, quality and service improvement initiatives.
  • Commercial awareness with the ability to drive value from supplier relationships.
  • Good understanding of infrastructure, Microsoft 365 and Windows desktop technologies.
  • Strong documentation, analytical and problem-solving skills.
  • Ability to work independently with minimal supervision.
  • Degree-level education or equivalent experience.

How To Apply:

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Responsibilities