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Service Delivery Manager at MichaelPage
England, Louisiana, United Kingdom -
Full Time

Start Date

Immediate

Expiry Date

29 Nov, 26

Salary

0.0

Posted On

31 Aug, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Telecommunications

Description
  • Act as the operational interface between the organisation and managed service providers and third-party IT suppliers.
  • Monitor, manage and coordinate the end-to-end resolution of incidents and problems, ensuring service levels are achieved.
  • Support regular supplier service reviews and track progress against service improvement plans.
  • Produce accurate service reporting and performance analysis using KPIs, customer feedback and operational metrics.
  • Provide regular incident, problem and change management reporting to senior stakeholders.
  • Analyse service trends, root causes and user feedback to identify opportunities for continual improvement.
  • Support projects, service transitions and small change initiatives into business-as-usual operations.

How To Apply:

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Responsibilities