COMPANY OVERVIEW

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

JOB DESCRIPTION

The Service Delivery Manager (SDM) is responsible for delivering on MSI’s Maintenance Agreements by coordinating with the local service provider in all maintenance activities. In addition, the SDM will be responsible for growing MSI’s role in providing additional services for this customer.

• Manage and lead day to day activities in meeting MSI’s contractual commitments documented in the Maintenance Agreements with the customer
• Manage and lead our relationship with the local service partner
• Manage and lead our relationship with the customer
• Ensure that customer satisfaction goals are met both internally and with the customer
• Procure and coordinate any internal resources that maybe needed
• Insures compliance with response/restoration time commitment
• Remotely diagnose system failure and facilitate call management as applicable
• Manage Emergency Service efforts and escalation procedures

BASIC REQUIREMENTS

• 5+ years of technical experience in one of the following: LMR, RF Systems, Radio Frequency, Radio Communications, Wired/Wireless Communication Systems, Networking Equipment, IT, IT Systems, Telecommunications, Public Safety, Engineering, Networking equipment or Military experience
• Must be a U.S. citizen with the ability to obtain necessary security clearance as required by government contracts.
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

TRAVEL REQUIREMENTS

25-50%

• Manage and lead day to day activities in meeting MSI’s contractual commitments documented in the Maintenance Agreements with the customer
• Manage and lead our relationship with the local service partner
• Manage and lead our relationship with the customer
• Ensure that customer satisfaction goals are met both internally and with the customer
• Procure and coordinate any internal resources that maybe needed
• Insures compliance with response/restoration time commitment
• Remotely diagnose system failure and facilitate call management as applicable
• Manage Emergency Service efforts and escalation procedure