Service Delivery Manager MSET at Thales
TB0, , United Kingdom -
Full Time


Start Date

Immediate

Expiry Date

01 Nov, 25

Salary

0.0

Posted On

03 Aug, 25

Experience

3 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Oracle, Bids, Logistic Support, Collaboration, It, Project Finance, Project Management Skills

Industry

Information Technology/IT

Description

Location: Templecombe, United Kingdom
Thales people provide armed forces customers with operational advantage at every decisive moment throughout the mission. Defence and armed forces customers rely on us to deliver the full range of defence mission systems solutions at land, sea, and air. Our platforms extend across the battlespace including Above and Sonar, Electronic Combat, and Intelligence, Surveillance and Reconnaissance systems.
Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across the major industries of Aerospace, Defence, Security and Space. Your health and well-being matters to us and that’s why we offer you the flexibility to do what’s important to you; whether that’s part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions.

Responsibilities

WHAT THE ROLE HAS TO OFFER

  • Play a pivotal role in improving the availability of Submarine Sonar systems and maximising our customers days at sea
  • Manage multiple contracts and working together with various internal functions (such as Commercial and Finance) to not only delight the customer but also achieve the aims of the organisation
  • Work with a team where your career development and progression will be supported

Key Responsibilities and Tasks

  • Assist Pillar Lead with programme reporting and financial analysis
  • Manage out-of-scope contracts and prepare support proposals
  • Use Thales Reporting Portal and business tools for data, Work Breakdown Structures, and quotations
  • Support project planning, execution, and governance compliance
  • Update Primavera schedules and track activities via management plans
  • Identify risks and prepare contract reports
  • Contribute to sales, cash, and margin growth
  • Manage stock, obsolescence, procurement, manufacturing, and repairs
  • Improve Pillar processes and handle Change Management
  • Communicate issues and opportunities across sites to operations team

At Thales, we are committed to equal opportunities and welcome all talented individuals to consider joining our team. So even if you don’t match every statement below but feel you have some of the experience, knowledge or skills needed for this role, we encourage you to apply. It will take all of us working together to deliver solutions to the world’s most critical challenges.

  • Proven relevant experience in a similar role and/ or degree or equivalent preferably in technical/business field with strong project management skills
  • In-depth project management knowledge, APM preferred
  • Proficient in Oracle, awareness of Primavera, bids, RFQs, and SOWs
  • Experience with defence/military customers and MoD processes
  • Familiarity with Royal Navy Sensor Systems, Integrated Logistic Support, and complex project finance
  • Skilled in risk/opportunity management and improving customer performance
  • Proven leadership in recovering underperforming projects
  • Effective team leader who adapts under pressure and multitasks
  • Builds trust through confident communication and stakeholder collaboration
  • Strong commercial, financial awareness, and proactive customer focu
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