Service Delivery Manager at nbn® Australia

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

11 Apr, 26

Salary

0.0

Posted On

11 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Delivery Management, Stakeholder Engagement, Project Management, Strategic Thinking, Operational Excellence, Change Management, Leadership, Negotiation, Planning, Risk Management, Budget Management, Resource Management, Automation, AI Technologies, Collaboration, Customer-Focused Culture

Industry

Telecommunications

Description

Job Expectations Build your career and Australia’s future. Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and true flexible working arrangements. A fantastic opportunity has presented itself for a Service Delivery Manager reporting to the Executive Manager Customer and Products and RSP Systems Operations. A bit about your role As the Service Delivery Manager, you will be accountable for the end-to-end delivery, governance, and optimisation of IT services supporting nbn’s partners. You will lead the performance and resilience of nbn’s Interfacing Platform Services, ensuring partner satisfaction and compliance with Wholesale Broadband Agreement obligations and commercial commitments. This role will see you champion operational excellence, uplift service maturity, and embed a customer-first culture across the organisation. You will be at the centre of partner engagement, building trust-based relationships, resolving escalations, and providing clear insights into performance and improvement initiatives. With a strong focus on innovation, you will identify opportunities to leverage automation and AI-enabled technologies to enhance service accuracy, efficiency, and scalability. You will also play a key role in guiding change, leading technology integrations and process transitions with care and clarity, ensuring minimal disruption for partners and internal teams. This position requires disciplined time management and workload prioritisation in a complex operational environment, including participation in after-hours and weekend support during critical events. Your leadership will extend across cross-functional teams, aligning priorities and fostering collaboration to deliver consistent outcomes that reflect nbn’s strategic, commercial, and regulatory objectives. A bit about you As a Service Delivery Manager, you’ll play a key role in driving large-scale transformation programs that shape the future of nbn. You’ll lead initiatives end-to-end, ensuring projects are delivered on time, within budget, and aligned with enterprise goals. Success in this role means building strong relationships, fostering collaboration, and influencing outcomes across multiple business units. You’ll thrive in complex environments, balancing priorities while maintaining governance and quality standards. To excel, you’ll bring experience in a relevant field, certifications such as PMP, Prince2, Agile, or Change Management, and at least six years of experience managing enterprise-level transformation programs. Your strengths will include strategic thinking, clear communication, and exceptional stakeholder engagement. Leadership, negotiation, and planning skills are essential, along with the ability to manage risks, budgets, and resources effectively. If you’re highly organized, adaptable, and passionate about delivering meaningful change, this role offers the opportunity to make a real impact. Life at nbn To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them. A more inclusive working world nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women, and their Employer of Choice for 2025. Equal Opportunities for All We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don’t hesitate to contact us by emailing recruitment@nbnco.com.au or calling our Recruitment Accessibility Enquiry Line at +61 2 8918 9990. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website. Where to from here? If you think this role might be for you, we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed. Please note that this role is a Permanent opportunity and applications will close at midnight on Thursday 22nd January 2026 To be eligible for this role, you must have full working rights in Australia. Worker Type Fixed Term (Fixed Term) Time Type Full time nbn is the team behind the design, build and operation of the nbn™ network - one of Australia’s largest technology infrastructure projects, which will help better connect Australians with each other and the rest of the world, no matter where you live. But the nbn™ network is so much more than access to fast internet. A state of the art communications network opens up a world of possibilities in areas such as education, business, innovation, healthcare, flexibility, and entertainment. It will help ensure our digital future, and give Australians benefits we can all enjoy, for decades to come. At nbn, you’ll work with inspirational leaders and innovators in their field, help take on engaging and exciting work, and seek original solutions to new challenges every day. Things move quickly at nbn, and opportunities present themselves all the time. At nbn, you have an incredible chance to broaden your skills and widen your horizons. This is a once in a lifetime opportunity to accelerate your career, and shape your own future, along with Australia’s. To apply, please follow the links and submit your resume. No cover letter or selection criteria is required.

Responsibilities

The Service Delivery Manager is accountable for the end-to-end delivery and governance of IT services supporting nbn’s partners, ensuring partner satisfaction and compliance with agreements. This role involves championing operational excellence and leading technology integrations while maintaining a customer-first culture.