Service Delivery Manager at New South Wales Government

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

12 Apr, 26

Salary

0.0

Posted On

12 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Management, Problem Management, Change Management, Configuration Management, Knowledge Management, Service Level Management, Analytical Skills, Cross-Functional Collaboration, ICT Portfolio Management

Industry

Law Enforcement

Description

Computer Systems Officer - Level 6 Temporary Full-Time up to 4 December 2026 Parramatta About us The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week to the socially, geographically and culturally diverse community of NSW. About the role We have an opportunity for a Service Delivery Manager to be part of our Service Management Office, Technology and Communications Services Command team. The Service Delivery Manager is responsible for the design and ownership of several Service Management processes including Problem Management, Change Management, Configuration Management, Knowledge Management and Service Level Management related to the NSWPF ICT portfolio. The role will be responsible for day-to-day management, quality and integrity of the execution of the processes. The role will work cross-functionally with ICT teams and key stakeholders, utilise analytical skills in dissecting complex problems, and delivering clear recommendations. View the relevant role description for more information on this role (e.g. essential requirements, key accountabilities, key challenges and capabilities required for the role) What we can offer you At NSWPF, our people benefit from a range of offerings that support both professional growth and personal wellbeing. When you join us, you’ll enjoy: The opportunity to work collaboratively on ICT initiatives that directly support community safety through policing practices. Access to personal development and training programs tailored to career progression. Participation in corporate wellbeing programs, including seminars and the Fitness Passport. Flexible work arrangements to help balance life at work and at home. Annual leave loading to enhance your time off. Free annual influenza vaccinations. Salary packaging options, including superannuation contributions and novated vehicle leasing. Convenient office locations within walking distance of public transport, shops, restaurants, and cafes. A 5-minute walk to Parramatta train station, Westfield, and the CBD. Free in-house gym facilities equipped with state-of-the-art fitness equipment. A 2-minute walk to train stations, bus stops, restaurants, cafes, and sporting venues at Sydney Olympic Park. How to Apply Applications can only be submitted electronically via the I Work for NSW website. To be considered for this role, attach a cover letter (2 pages maximum) and an up-to-date resume that clearly details your skills & experience as relevant to this role. Please do not attach copies of qualifications, certificates or documentation (other than what has been requested) - you can bring these if called for interview. Please address each of the following Target Questions (500 word per question) in the text boxes provided in the online application or attach as a separate document. Target Question 1: How have you previously ensured governance and performance reporting for large-scale managed services contracts, and what tools and processes did you use to drive continuous improvement? Target Question 2: Can you describe your experience managing service delivery in a multi vendor environment, particularly in alignment with ITIL practices and contractual service levels? Your application must stand on its own merits, and the completeness and relevance of your application will determine if you proceed through to the selection process. If you require any further information about this opportunity, please contact the hiring manager Matthew Tracey via 0417 191 666. To be eligible to apply for this role, you must meet one of the following statuses: an Australian Citizen; a permanent resident of Australia; or a New Zealand citizen. Prior to commencement, the successful candidate will be required to undergo a rigorous National Police (criminal history) Check and obtain and maintain a Security Clearance as determined by the NSW Police Force. Our commitment to Diversity At the NSW Police Force, we are proud to be an employer of a diverse range of people. We are committed to reflecting the diverse community we serve and creating an inclusive and respectful workplace for all employees where differences are embraced, contributions are valued, and everyone has a sense of connection and belonging. We welcome applications from individuals with diverse skills, experiences, and backgrounds including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ individuals, people with disability, neurodiverse individuals, those from culturally and linguistically diverse communities, and people of all ages. We understand that the recruitment journey may present unique challenges. If you: Identify as Aboriginal or Torres Strait Islander and would like support with your application, please contact the NSWPF Aboriginal Employment & Engagement team at PCC-AEET@police.nsw.gov.au. Identify as a person with disability and require further information on the role or adjustments to participate in the recruitment process, please contact the Inclusion & Diversity team at PCC-INCLUSION@police.nsw.gov.au Are transgender or gender diverse and want to learn more about our support options, please contact the Inclusion & Diversity team at PCC-INCLUSION@police.nsw.gov.au This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months. For more information on applying for roles with the NSW Police Force click here Thank you for your interest in this role. We look forward to receiving your application.

Responsibilities

The Service Delivery Manager is responsible for the design and ownership of several Service Management processes related to the NSWPF ICT portfolio. This includes managing the quality and integrity of process execution and working cross-functionally with ICT teams and stakeholders.