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Service Delivery Manager at NTT DATA

Bangkok, Bangkok, Thailand -

Full Time

Start Date

Immediate

Expiry Date

02 Feb, 26

Salary

0.0

Posted On

04 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Delivery, Client Management, Communication Skills, ITIL, Service Management, Leadership, Technical Collaboration, Problem Solving, Continuous Improvement, Cost Control, SLA Management, Reliability, Quality Assurance, Team Management, Bilingual Communication, Travel Flexibility

Industry

IT Services and IT Consulting

Description

You act as the principal interface between clients, internal technical teams (onsite, offshore) and vendors. You ensure that services meet or exceed SLAs, maintain client satisfaction, control costs and drive continuous improvement. Ensure the stability, reliability, and quality of ongoing service operations Collaborate closely with technical, delivery, and support teams to resolve issues, plan changes, and enhance overall service performance Bachelor's degree in relevant field 3 - 5+ years in IT service delivery & operations, preferably in managed services or outsourcing Strong ITIL & service management knowledge Excellent client management and communication skills Proven leadership with cross-functional, multi-location teams Advanced verbal and written communication skills in both Thai and English Travel including overnight domestic or international trips may be required

Responsibilities

Act as the principal interface between clients, internal technical teams, and vendors. Ensure services meet SLAs, maintain client satisfaction, and drive continuous improvement.