10+ years’ experience in technology delivery and managed services, including 5+ years in a leadership role overseeing multi-disciplinary teams (data, integration, applications, cloud) with direct people management responsibility.
Proven track record of owning end-to-end service delivery across BAU support and change, with strong accountability for SLAs, KPIs, customer satisfaction, and continuous improvement in a managed services or outsourcing context.
Demonstrated ability to design and run service governance: operational dashboards, SLA/KPI reporting, service reviews, major incident oversight, and problem management that drives measurable stability and efficiency gains.
Excellent stakeholder management and communication skills, with experience working alongside senior business leaders, product owners, and executive stakeholders, with the ability to present clear, evidence-based status, risks, and options.
Strong capability in demand and portfolio coordination: prioritising competing initiatives, managing capacity and dependencies across your teams, and ensuring alignment to strategic outcomes and critical business timelines.
Responsibilities
10+ years’ experience in technology delivery and managed services, including 5+ years in a leadership role overseeing multi-disciplinary teams (data, integration, applications, cloud) with direct people management responsibility.
Proven track record of owning end-to-end service delivery across BAU support and change, with strong accountability for SLAs, KPIs, customer satisfaction, and continuous improvement in a managed services or outsourcing context.
Demonstrated ability to design and run service governance: operational dashboards, SLA/KPI reporting, service reviews, major incident oversight, and problem management that drives measurable stability and efficiency gains.
Excellent stakeholder management and communication skills, with experience working alongside senior business leaders, product owners, and executive stakeholders, with the ability to present clear, evidence-based status, risks, and options.
Strong capability in demand and portfolio coordination: prioritising competing initiatives, managing capacity and dependencies across your teams, and ensuring alignment to strategic outcomes and critical business timelines.
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