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The role of WPP Payroll Application Operations & Process Support is responsible for supporting all aspects ADP Enterprise Payroll application administration includes application configuration, security provisioning, reporting, process optimization, governance, and adoption. The USA based role will be part of the follow-the-sun support model partnering with resources located in India. The incumbent resolves system issues and provides guidance to WPP Operating Company’s Payroll Operations staff. The role is involved in Payroll System stability, support of business events and helping to drive continuous improvement across the payroll function.

This role reports into the Sr Payroll & Benefits Service Delivery Manager.

• Ensures proper functioning of WPP corporate ADP ENTERPRISE (EV6) & WFN payroll systems servicing multiple WPP Operating Company payroll functions and operations.
• Maintains ADP ENTERPRISE (EV6) & WFN setup tables and User Security to ensure accurate processing of employee payrolls.
• Serves as a point of contact for NA Payroll Operations teams, offering guidance and advice. Responds to queries and issues related to the platform or configuration by analyzing the issue to identify the root cause. Solves the issue directly or works with appropriate SMEs/vendors for issue resolution.
• Serves as a point of contact for WPP Corporate Tax for payroll tax related matters.
• Collaborates with internal and external partners & collecting requirements for resolving defects, recommending & implementing enhancements, performing unit and user acceptance testing, and creating change control.
• Point of contact for enterprise-wide Payroll reporting, including developing reports to be used by all users.
• Performs regular data audits and resolving any data integrity issues.
• Reviews and analyzes system functionality and functional processes and provides recommendations for improvements, documenting any implemented changes.
• Participates in new initiatives and project by defining system requirements, testing, and deploying solutions. Ensures there is a match between solutions and organizational system needs.
• Provides user support through documentation, developing and facilitating training, and creating supporting materials.
• Execute technology fixes to mitigate issues or downtime and drive efficacy.
• Supports requests for ad hoc data and report requests.
• Collaborates with offshore India support team to coordinate work in queue and to transition shared work in progress items.