In your new job as Service Delivery Manager (m/f/d) - you:

• They support the Enterprise Delivery Manager in maintaining customer relationships and in contractual matters.
• take over the entire escalation management
• We continuously develop existing services across all departments.
• They lead the IT service team both technically and disciplinarily.
• They act as a central interface to customers and lead customer and project meetings.
• ensure compliance with the agreed Service Level Agreements