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Service Delivery Manager at Questronix Corporation

Manila, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

06 Jul, 26

Salary

0.0

Posted On

07 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Delivery, SLA Management, KPI Monitoring, Incident Management, Problem Management, Change Management, Client Relationship Management, Team Leadership, Reporting, Documentation, IT Operations, Managed Services, Continuous Improvement, ITIL

Industry

IT Services and IT Consulting

Description

Job Description: Serve as the primary point of contact for service delivery matters Ensure services are delivered in accordance with SLAs and quality standards Monitor KPIs (response time, resolution time, uptime, customer satisfaction) Manage escalations and ensure timely issue resolution Lead incident management and post-incident reviews (RCA) Coordinate service transitions, upgrades, and changes Provide regular service performance reports to clients and senior management Lead and support service delivery teams to meet operational targets Drive continuous service improvement initiatives Qualifications: Bachelor’s degree in IT, Engineering, or related field 2 years of experience in service delivery, IT operations, or managed services Proven experience managing client relationships in SLA driven environments Strong knowledge of incident, problem, and change management processes Experience leading cross functional technical teams Strong reporting and documentation skills ITIL certification (preferred)

Responsibilities

The Service Delivery Manager acts as the primary point of contact for service delivery, ensuring adherence to SLAs and quality standards. They are responsible for managing incidents, coordinating service transitions, and driving continuous improvement initiatives while leading technical teams.