About the role

The Senior IT Service Delivery Specialist will drive operational excellence and consistent delivery of IT services across the Group. The role will provide hands-on ownership of the IT service management platform, ITIL process governance, service performance, IT asset and software licence management, vendor management, and IT financial administration. The role will use service data, workflow automation and disciplined controls to improve service quality, user experience, cost management and operational transparency.

Key Responsibilities

1. Service Delivery and Stakeholder Management

·      Manage end-to-end delivery of IT services in line with business requirements, operational priorities and agreed service levels.

·      Act as a senior escalation point for service issues, coordinate cross-functional resolution and ensure clear stakeholder communication.

·      Conduct service reviews with business units, manage expectations and translate service needs into practical improvement actions.

• ·      Coordinate major incident response, service recovery, root cause follow-up and preventive actions.