Service Delivery Manager at Securitas USA Corporate Services

Barrow-in-Furness, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

31 May, 26

Salary

49000.0

Posted On

02 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Service Delivery, Client Relationship Management, Operational Excellence, Compliance Management, Staff Management, Recruitment, Training And Development, Risk Assessment, Key Performance Indicators (KPIs), Quality Assurance, Grievance Procedures, Cost Control, Staff Engagement, Decision-Making, Problem-Solving

Industry

Security and Investigations

Description

Company Description 🚨 Service Delivery Manager– Barrow-in-Furness 🚨 🔹 Full-Time | Defence Sector | Competitive Pay & Benefits Join Our Team at Securitas! Are you an experienced leader looking for a stable and rewarding career in security management? Join Securitas, a trusted global leader in security services, as a Service Delivery Manager and play a key role in overseeing and enhancing security operations at a high-profile defence site in Barrow-in-Furness. As a Service Delivery Manager, you will be responsible for ensuring the effective delivery of security services at a heavily operational and fast-paced site, maintaining strong client relationships, leading supervisory teams, and driving operational excellence while meeting all contractual and compliance requirements. This is an exciting opportunity to work in a critical environment where professionalism, leadership, and high standards of service delivery are essential. 📍 Location: Barrow-in-Furness, UK 💰 Salary: £49,000 per annum + benefits ⏳ Hours: 42 Monday- Friday 🔴 No SIA Licence? No problem! We provide fully funded SIA training (5-day course) to support you in obtaining your licence and developing the skills needed to lead and manage a team of security operatives while building a long-term career in the security industry. Job Description Key Responsibilities Provide a high-quality, consistent security service through effective leadership of branch and site personnel. Take full responsibility for the allocation of resources, ensuring compliance with statutory requirements and company standards. Ensure staffing levels meet agreed Service Level Agreements (SLAs) and that recruitment is completed promptly in line with company policy and procedures. Manage recruitment, onboarding, and succession planning through Securitas and BAE Systems onboarding processes. Ensure effective training and development is delivered so all employees perform their roles to the required standard. Maintain up-to-date assignment instructions, risk assessments, and site documentation, ensuring full understanding by all deployed staff. Support client retention by maintaining consistent service delivery and preventing fluctuations in performance. Ensure compliance with Health & Safety, Quality Management Systems, and company best practices. Monitor and achieve Key Performance Indicators (KPIs) on an ongoing basis. Undertake quality assurance checks and implement continuous improvement actions. Manage grievance and disciplinary procedures in line with company policy when required. Conduct regular site audits to identify improvement opportunities and drive service enhancements. Actively promote staff recognition, including nominations for internal and external awards. Coordinate and conduct security officer welfare visits in accordance with British Standards. Carry out site-based Personal Development Plans (PDPs) aligned to the competency framework. Demonstrate strong cost control awareness, managing both direct and indirect costs effectively. Take ownership of staff engagement and morale across the branch. Lead and participate in internal and external audits, ensuring full compliance and positive outcomes. Qualifications Core Competencies Managing and leading others, including effective self-management Strong decision-making and problem-solving abilities Excellent written and verbal communication skills Business acumen with strong commercial awareness Commitment to operational excellence and continuous improvement Strategic thinking, including planning and forecasting Effective customer management and sales development awareness Strong relationship building and networking skills Demonstrates behaviours in line with the Non-Management Competency Framework Minimum Requirements Valid SIA Licence Full, clean UK driving licence Right to work in the UK Strong customer service focus Excellent written and verbal communication skills Good standard of IT skills Ability to work on own initiative Proven customer service experience Strong organisational and time-management skills People-focused management approach Desirable / Additional Qualifications Working knowledge of Microsoft Office packages Previous security industry experience IOSH training or equivalent Health & Safety experience Previous experience in portfolio management Previous experience in risk management Flexibility to work days, nights, and weekends to ensure all Officers are visited monthly Additional Information Leadership & Compliance Lead, develop, and retain a high-performing team of Security Officers and Supervisors, promoting the Securitas Values of Integrity, Vigilance, and Helpfulness. Support PSO training implementation and encourage strong communication, staff recognition, and engagement. Ensure effective succession planning to maintain consistent service delivery. Support the Account Manager through effective resource and manpower planning. Work closely with operational support teams to deliver high-quality service. Ensure full compliance with Securitas policies, legal, and regulatory requirements.

Responsibilities

The Service Delivery Manager will ensure the effective delivery of security services at a fast-paced defence site by leading supervisory teams and maintaining strong client relationships. Key duties include resource allocation, ensuring staffing levels meet SLAs, managing recruitment, and driving operational excellence while meeting all compliance requirements.