Key responsibilities

• Lead, plan, coordinate and monitor the delivery of PASSS services, ensuring alignment with agreed service levels, performance measures, operational priorities, governance requirements, and contractual obligations
• Establish service delivery priorities and coordinate supplier resources to achieve agreed customer outcomes
• Ensure sustainment activities are delivered effectively through proactive planning, prioritisation, resource management, and issue resolution
• Maintain accountability for supplier service performance and implement corrective actions where required to achieve agreed outcomes
• Provide trusted strategic and operational advice to Commonwealth stakeholders on service management, operational sustainability, emerging risks, technology opportunities, and service improvement initiatives
• Implement and operate agreed service delivery governance processes to support transparency, accountability and effective service oversight
• Act as the principle supplier representative for PASSS service delivery and maintain strong working relationships with Commonwealth stakeholders, technical subject matter experts, and third-party vendors
• Provide leadership and direction across all sustainment support functions to ensure coordinated and integrated service delivery
• Monitor service delivery effort, resource utilisation, and operational costs to support efficient and effective service delivery
• Monitor sustainment service performance against agreed service levels, key performance indicators (KPI's), and operational objectives

About you

• Ability to provide leadership across multi-disciplinary teams
• Experience managing supplier obligations and contractual commitments
• Capability to provide strategic and operational advice on complex matters
• Experience with service delivery governance and compliance requirements
• Demonstrated ability to manage risk and issue resolution
• Experience with performance monitoring and reporting
• Capability to drive continuous improvement initiatives
• Strong stakeholder engagement and collaboration skills
• Experience with financial and commercial management in service delivery contexts
• Ability to foster accountability, collaboration, and service excellence
• If you wish to apply for this position, please submit your resume by clicking the 'Apply