Service Delivery Manager - Senior Manager - Managed Services at pwc

Wellington, Wellington, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

27 Sep, 26

Salary

0.0

Posted On

29 Jun, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Delivery Management, ITIL4, Ticket Management, Stakeholder Management, Cross-functional Team Coordination, Operational Readiness, Salesforce, Mulesoft, Adobe, Program Operations Leadership, Executive Communication, Continuous Improvement, SLA Management, IT Operations, UAT Management, Managed Services

Industry

Professional Services

Description

Management Level Senior Manager Job Description & Summary Kia Ora, It’s an incredibly exciting time to join PwC New Zealand. We’re investing in the digital upskilling of all our staff, putting technology at the forefront of our solutions. Put your skills to work in new and unexpected ways, powered by the latest technology. Ngā Kōrero mo tēnei tūranga / About the role Join our team in Pōneke / Wellington as a Service Delivery Manager, where you'll play a pivotal role in overseeing a nationally significant platform Launch your career with PwC as we grow our Managed Services practice. You’ll deliver ongoing, specialist services that create real, tangible value for clients who see us as trusted partners. Work in structured, repeatable roles, build deep expertise, and develop long-term client relationships — all backed by PwC’s global reach, leading technology and continuous learning. You will lead the management of services and service analysts to ensure seamless ticket allocation, meet SLAs, and guide resolutions effectively. Key responsibilities include: Managing service operations with a focus on ITIL processes and tool proficiency. Ensuring strong IT and ticket management, workflows, and SLAs are in place. Aligning service performance with stakeholder expectations and managing successful implementations leading up to UAT. Overseeing day-to-day client operations while coordinating between onshore and offshore teams to support a 24/7 model. This role has a work schedule that includes on-call hours. Providing significant leadership and oversight to drive results and continuous improvement. Ngā pūkenga ka kawea mai e koe, ka whakawhanakehia rānei i tēnei tūranga / Skills you will bring or develop in this role We are looking for experienced professionals in service delivery or program operations leadership. Key qualifications and skills include: Proficiency in ITIL4 and strong IT tool usage for ticket management. A demonstrated track record of coordinating cross-functional teams across different geographies. Proven ability to engage effectively in both technical and executive-level discussions. Government or professional services experience is preferred. Strong leadership skills with a focus on stakeholder management and service excellence. Experience in managing large-scale, managed service environments with an emphasis on continuous improvement and operational readiness. Knowledge and experience across Salesforce, Mulesoft and Adode would be an advantage Ngā āhuatanga hirahira o te mahi ki PwC / Highlights of working at PwC NZ Rewards - Discretionary bonus opportunities; generous referral bonuses; retail discounts & deals Growth - Global network; leadership development; A.I. tools and training; formal learning pathways Wellbeing - $250 annual wellbeing allowance; Life & income protection; Sonder/EAP/Headspace; 15 days’ paid sick leave; group-rate health insurance (eligibility applies) Reputation - PwC is known for shaping tomorrow. Join us and you’ll accelerate your career while helping clients and communities solve their most important problems. Flexibility - Flexible working; supportive coaching culture Time off - Two paid recognition days off provided each year during our annual summer shutdown period; purchase up to two extra weeks’ annual leave Whānau & community - Paid parental leave for all parents with flexible options and financial planning support; inclusive networks; paid volunteering leave Mo te aha tāu e tatari ana? / What are you waiting for? At PwC, we support you through a range of financial and non-financial rewards and benefits. Discover a life that works for you with our diverse, inclusive and flexible culture. To learn how you can grow and shine in your career at PwC, please visit: https://www.pwc.co.nz/careers.html Mana motuhake / Independence Maintaining independence is fundamental to demonstrating that PwC has not been influenced by any relationships or situations that undermine our objectivity. This role requires an independence review process. Travel Requirements Up to 20% Available for Work Visa Sponsorship? No Job Posting End Date July 13, 2026 Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially at PwC. Here, you can uncover hidden talents, build lifelong relationships rooted in trust and empathy and turn challenges into opportunities for innovation. We’ll help you grow your skills through challenging, meaningful work so you can go further.

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

Lead the management of services and analysts to ensure seamless ticket allocation and adherence to SLAs for a nationally significant platform. Coordinate between onshore and offshore teams to support a 24/7 operational model and drive continuous improvement.