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Service Delivery Manager at Suncorp Group
SIS, New South Wales, Australia -
Full Time

Start Date

Immediate

Expiry Date

04 Sep, 25

Salary

0.0

Posted On

31 Jul, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Good communication skills

Industry

Information Technology/IT

Description
  • Lead a small service delivery team with strong mentorship and support
  • Hybrid Working Environment + Bonus + Flexi Days (up to 5 days extra leave)
  • Sydney location with great WFH flexibility
Responsibilities
  • Monitor user satisfaction and drive service quality improvements
  • Manage day-to-day relationships with managed technology partners and operations teams
  • Oversee incident, problem, change, request, and security priorities
  • Run Change Advisory Boards (CABs) in alignment with SIAM guidelines
  • Identify and manage risks across cybersecurity, continuity, and service quality
  • Own Service Transition for smooth handover to Run teams