Service Delivery Manager (Technical Lead Infrastructure) at LOUIS DREYFUS COMPANY ASIA PTE LTD

São Paulo, São Paulo, Brazil -

Full Time

Start Date

Immediate

Expiry Date

25 Jun, 26

Salary

0.0

Posted On

27 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Delivery Management, Technical Leadership, Infrastructure, Architecture, Operational Readiness, SLAs, Security Standards, Servers, Virtualization, Networking, Cloud, Azure, Automation, ITIL 4 Foundation, Troubleshooting, Mentorship

Industry

Food and Beverage Manufacturing

Description

Company Description Você conhece a LDC? A LDC é uma das principais comercializadoras e processadoras global de produtos agrícolas, com um portfólio diversificado, que abrange toda a cadeia de valor, da originação à distribuição. Com atividades no centro da produção agrícola e de alimentos e guiados pelos nossos fortes valores, por um legado rico e uma visão clara, estamos comprometidos em trabalhar por um futuro seguro e sustentável. Ajudamos a alimentar e vestir cerca de 500 milhões de pessoas todos os anos, originando, processando e transportando aproximadamente 81 milhões de toneladas de produtos. Estruturada como uma organização matricial de 6 regiões geográficas e 10 plataformas, a LDC está ativa em mais de 100 países e emprega cerca de 18.000 pessoas em todo o mundo. Somos guiados por valores que norteiam todos os públicos em nosso trabalho. A ética e integridade fazem parte de todas as relações de negócio, assim como a humildade, comprometimento e diversidade. Job Description We are seeking a strategic Service Delivery Manager to oversee the technical lifecycle, quality, and delivery of infrastructure and platform solutions across the North Latam region. This role bridges the gap between technical and business. You will provide leadership across architecture, operational readiness, and team mentorship, ensuring that infrastructure services are not only technically sound but also aligned with business SLAs, global security standards, and financial efficiency. You will act as the primary technical authority, fostering a culture of excellence and continuous improvement. Lead technical design discussions, ensuring all solutions follow global architecture and security standards. Validate architecture, deployment models, and engineering decisions across all solution phases (Design → Build → Deploy → Support) Ensure documentation, patterns, and operational guidelines are consistent and technically sound. Oversee technical implementation of projects involving servers, networks, cloud, endpoints, and hybrid platforms. Support Project Managers with technical scope, sizing, dependencies and risk assessment. Ensure complete and high-quality Build → Run transition through Operation Books and runbooks Act as the senior escalation point for complex infrastructure projects, network, servers. Collaborate with global support teams to ensure issue resolution and knowledge sharing. identify and implement automation opportunities and process optimizations. Contributes to service standardization, observability improvements, and system reliability. Promote best practices across engineering disciplines. Mentor analysts, and junior tech leads, supporting professional and technical development. Train and onboard new tech leads based on regional and global engineering practices. Foster a culture of technical excellence, learning, and collaboration. Qualifications Strong expertise in the following areas: Servers & Virtualization: VMware, Hyper-V, Windows/Linux Networking: Routing, switching, SD-WAN, firewalls Cloud: Azure, hybrid architecture Strong troubleshooting and problem‑solving skills with a structured approach. Automation/scripting skills Degree in Computer Science, Engineering, or IT. ITIL 4 Foundation. Additional Information Availability to work in a hybrid model (4x1) in São Paulo, SP. Years of Work Experience: 5 - 8

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Responsibilities

This role involves overseeing the technical lifecycle, quality, and delivery of infrastructure and platform solutions for the North Latam region, acting as the primary technical authority and bridging the gap between technical teams and business needs. Responsibilities include leading technical design discussions, validating architecture, ensuring operational readiness, and mentoring technical staff.