About the job

Technical Service Delivery ManagerFixed term contractPay-$130k+superFully Onsite roleLocation- Melbourne CBD

About the company

An Australian gaming company that provides gaming management, technology, and support services to hospitality venues.

About the role

The Technical Operations Manager is responsible for leading the delivery and continuous improvement of technology services across the organisation.The role is accountable for service performance, operational excellence, customer satisfaction, people leadership and the establishment of a high-performance culture within the Operations function. The position ensures technology services are responsive and aligned with business priorities while driving accountability, ownership and continuous improvement across operational teams.

The Technical Operations Manager acts as the primary operational liaison between business stakeholders and technology teams, ensuring service outcomes are achieved through effective leadership, communication, governance and operational discipline.

What you'll need to succeed in the role

• Minimum 5 years' experience in technology operations, service delivery, infrastructure, support management or related leadership roles.
• ITIL certification or demonstrated knowledge of IT Service Management (ITSM) principles.
• Experience working within regulated industries or environments with strong governance and compliance requirements.
• Technical proficiency in AWS /Linux/scripting/Networking.
• Exceptional written and verbal communication skills.
• Strong stakeholder engagement, facilitation and relationship management capabilities.
• Ability to communicate effectively with technical teams, senior leaders and external customers.
• Ability to use AI tools responsibly and effectively to improve productivity, in accordance with company's AI, Information Security and Privacy policies

If the above skills and experience match to what you are looking for in your next role please share your updated resume at sweta.verma@mtr.com.au

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