JOB DESCRIPTION & REQUIREMENTS

• Manage service delivery ensuring agreed service levels are met.
• Review handover of deployed services by the provisioning team to operations and ensure that there is closure or follow-up on outstanding issues.
• Provide regular briefings to the customers on their security posture.
• Review SLAs and quality of services provided to customers.
• Review processes and facilitate the continuous improvement of services.
• Manage project financials, including procurement and billing.
• Build healthy relationship with internal and external stakeholders to achieve a collaborative approach to deliver quality services.
• Have deployed or supported operations for cloud or on premise security solutions.
• Have managed or deployed enterprise network / security/ security solutions.
• Possess excellent technical aptitude and a desire to learn continuously.
• Excellent written, verbal and presentation skills.
• Enthusiastic, action oriented, capable of independently solving technical problems and able to communicate clearly and effectively to both technical and business audiences.
• ITIL certified.
  Thank you!
  Joseph Syho
  R1108657
  EA License: 18C907

Please refer the Job description for details