Full job description

Are you an experienced Service Delivery Manager who thrives on managing high-value customer relationships, driving service excellence and identifying commercial opportunities?

Think Specialist Recruitment are delighted to be working with a leading business to recruit a Service Delivery Manager to take ownership of some of their largest and most strategically important customer accounts.

This is a high-profile role where you'll be trusted to build strong relationships with senior stakeholders, ensure exceptional service delivery and act as the bridge between customer requirements and internal operational teams.

Salary - £70,000 plus benefits

Monday - Friday - Office based in Watford

Some of the duties will include:

Own and develop relationships with key customer stakeholders
Become the trusted primary contact for your portfolio of major accounts
Lead regular service review meetings with customers, presenting performance, KPIs, issues and improvement plans
Ensure service delivery consistently meets agreed contractual commitments
Proactively identify and resolve customer issues, managing escalations through to completion
Work closely with internal operational and technical teams to deliver outstanding customer outcomes
Analyse service performance and identify opportunities for continuous improvement
Prepare compelling proposals and executive-level reports tailored to customer requirements
Maintain a strong understanding of customer needs, priorities and future requirements

The suitable candidate:

Previous experience within Service Delivery
Strong customer relationship and stakeholder management skills
Experience managing key or strategic accounts
Excellent communication and presentation skills
A commercially minded approach with the ability to identify opportunities within existing accounts
Strong problem-solving and organisational skills
Experience managing service performance, KPIs and contractual obligations
Confidence working with senior customer stakeholders
Experience using CRM systems and Microsoft Office
Knowledge of service management best practice; ITIL certification would be advantageous
A full UK driving licence

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Responsibilities