Full job description

Are you an experienced Service Delivery Manager who thrives on managing high-value customer relationships, driving service excellence and identifying commercial opportunities?

Think Specialist Recruitment are delighted to be working with a leading business to recruit a Service Delivery Manager to take ownership of some of their largest and most strategically important customer accounts.

This is a high-profile role where you'll be trusted to build strong relationships with senior stakeholders, ensure exceptional service delivery and act as the bridge between customer requirements and internal operational teams.

Salary - £70,000 plus benefits

Monday - Friday - Office based in Watford

Some of the duties will include:

• Own and develop relationships with key customer stakeholders
• Become the trusted primary contact for your portfolio of major accounts
• Lead regular service review meetings with customers, presenting performance, KPIs, issues and improvement plans
• Ensure service delivery consistently meets agreed contractual commitments
• Proactively identify and resolve customer issues, managing escalations through to completion
• Work closely with internal operational and technical teams to deliver outstanding customer outcomes
• Analyse service performance and identify opportunities for continuous improvement
• Prepare compelling proposals and executive-level reports tailored to customer requirements
• Maintain a strong understanding of customer needs, priorities and future requirements

The suitable candidate:

• Previous experience within Service Delivery
• Strong customer relationship and stakeholder management skills
• Experience managing key or strategic accounts
• Excellent communication and presentation skills
• A commercially minded approach with the ability to identify opportunities within existing accounts
• Strong problem-solving and organisational skills
• Experience managing service performance, KPIs and contractual obligations
• Confidence working with senior customer stakeholders
• Experience using CRM systems and Microsoft Office
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