Some of the duties will include:

• Own and develop relationships with key customer stakeholders
• Become the trusted primary contact for your portfolio of major accounts
• Lead regular service review meetings with customers, presenting performance, KPIs, issues and improvement plans
• Ensure service delivery consistently meets agreed contractual commitments
• Proactively identify and resolve customer issues, managing escalations through to completion
• Work closely with internal operational and technical teams to deliver outstanding customer outcomes
• Analyse service performance and identify opportunities for continuous improvement
• Prepare compelling proposals and executive-level reports tailored to customer requirements
• Maintain a strong understanding of customer needs, priorities and future requirements
• 
  

Some of the duties will include:

• Own and develop relationships with key customer stakeholders
• Become the trusted primary contact for your portfolio of major accounts
• Lead regular service review meetings with customers, presenting performance, KPIs, issues and improvement plans
• Ensure service delivery consistently meets agreed contractual commitments
• Proactively identify and resolve customer issues, managing escalations through to completion
• Work closely with internal operational and technical teams to deliver outstanding customer outcomes
• Analyse service performance and identify opportunities for continuous improvement
• Prepare compelling proposals and executive-level reports tailored to customer requirements
• Maintain a strong understanding of customer needs, priorities and future requirements
•