SERVICE DELIVERY MANAGER - TRANSFORMATION

We are seeking an experienced Service Delivery Manager - Transformation for a 6-12 month contract to join a major service transformation project. This role is crucial in enhancing operational efficiencies and ensuring the successful adoption of new service delivery models and technologies.

REQUIRED SKILLS & EXPERIENCE:

• 10+ years of experience in enablement, change management, training, or service management roles, with a focus on transformation or digital initiatives.
• Strong knowledge of service management frameworks (e.g., ITIL) and change management methodologies.
• Proven ability to design and deliver effective training and communication programs.
• Analytical and data-driven, with experience in measuring enablement effectiveness.
• Excellent interpersonal, stakeholder management, and problem-solving skills.
• Experience with procurement and vendor contract management.

• Design and execute comprehensive enablement strategies, including training programs and materials, to support new service models.
• Lead change management activities, conduct readiness assessments, and manage stakeholder engagement.
• Define, track, and report on enablement KPIs to measure effectiveness and drive continuous improvement.
• Collaborate with project leadership to unblock pre-discovery tasks and facilitate new project initiatives.
• Oversee procurement and contract management processes, ensuring compliance and cost-effectiveness.
• Act as a champion for both employee and customer experience throughout the transformation.