Service Delivery Manager at UGL Limited

Sutherland, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

13 May, 26

Salary

0.0

Posted On

12 Feb, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Management, Supervisory Experience, Communication Skills, Negotiation Skills, Influencing Skills, Analytical Skills, Conceptual Skills, Organizational Skills, Planning Skills, Safety Management, Quality Management, Environmental Compliance, Team Leadership, Performance Monitoring, Incident Management, Asset Management

Industry

Rail Transportation

Description

Shape the future | NSW Passenger Rail Operations Opportunity to lead and drive excellence Permanent Full-Time role, located in Eveleigh About the Project: UGLs Manufacturing & Maintenance business are looking for a Service Delivery Manager to join our New Intercity Fleet (NIF) and Regional Rail project teams. This role will be located at our Eveleigh Maintenance Facility. The NIF project will oversee the replacement of trains carrying customers from Sydney to the Central Coast, Newcastle, the Blue Mountains and the South Coast. UGL will operate a new maintenance facility and provide maintenance and asset management services to the new fleet for 15 years. Please note: This is a standard Monday to Friday roster and you are required to work 38 hours per week. About Your Role: As the Service Delivery Manager, you will support key operational activities and play a vital role in delivering world-class fleet maintenance and management. Your leadership and expertise will directly contribute to the success of the New Intercity Fleet and Regional Rail Project while driving outcomes in safety, customer satisfaction, and environmental compliance. Reporting to the Infield Maintenance Manager, your key responsibilities will include: Leadership in Safety and Quality: Demonstrate leadership in safety, quality, and environmental management. Ensure compliance with company policies and applicable laws, regulations, and standards. Team Management: Provide leadership, direction, and clear instructions to all team members. Ensure adherence to rostered work schedules, work instructions, and quality and safety requirements. Train Performance: Ensure trains meet availability and reliability requirements. Monitor and complete work according to the scheduled train plan. Incident Management: Support and/or manage investigations into incidents involving safety, quality, unavailability, and train faults. Asset Information System: Ensure accurate raising of notifications, service orders, and closure of service orders in the Asset Information System. Performance Monitoring: Review achieved KPIs against pre-determined performance indicators. Implement changes as required to deal with contract/project variations, non-conformities, budget changes, and customer requirements. About You: Extensive Management and Supervisory experience within the rail, automotive, military, Defence, avionics or any other safety-critical environment Strong communication skills (oral & written) including strong negotiation and influencing skills, and the ability to establish effective working relationships with a variety of people at different levels both internally and externally. Outstanding ability to communicate effectively with all levels of management and staff (verbal and written). Ability to advise, negotiate, influence, and maintain positive relationships with internal and external stakeholders at all levels. Excellent analytical and conceptual skills with the ability to present information effectively to support decision-making. Exceptional organizational and planning skills with the ability to prioritize multiple tasks to achieve objectives within the agreed time frame. Our Benefits: Diverse opportunities to grow, back yourself and achieve Ongoing training for career progression Excellent remuneration package & benefits Salary Continuance, Employee Assistance Program & AIA Vitality Wellness Program Discounts on private health insurance, vehicles, travel and more About Us UGL is a well-known and respected for providing end-to-end engineering, construction and maintenance services within; rail and transport, communications and technology systems, oil and gas, power, renewables and resources, water and defence markets. UGL partners with some of the world’s largest blue-chip companies and government agencies, private enterprises and public institutions. We are a member of the CIMIC Group of companies. At UGL, we value diversity – in the backgrounds, ideas, work styles and perspectives of our team. We are an Equal Opportunity Employer and strongly encourage people with disability, Aboriginal & Torres Strait Islander people, mature aged workers and people from culturally diverse backgrounds to apply. Please note that relevant screening checks will be conducted as part of the recruitment process. These may include a national criminal history check and for you to undergo pre-employment medical assessment including drug and alcohol screen. ID Ref: 266187 #LI-AJ1

Responsibilities

As the Service Delivery Manager, you will support key operational activities and ensure world-class fleet maintenance and management. You will lead safety, quality, and environmental management while monitoring performance and managing incidents.