Job Description

THIS IS WORLDLINE.

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.
The O pportunity
Worldline MTS provides end-to-end digital transactional services leveraging data and payment for a stronger customer engagement. We support our customers’ digital transformation with the creation of innovative solutions, leveraging similar experiences across sectors, and committing on joint business cases. Inside MTS, the OmniChannel Interaction (OI) is C ustomer Relations Specialist, developping, integrating and delivering all kinds of means to accompagny our customers in their interactions with their onwn customers.
For the OI pilar, we are looking for a Service Delivery Manager (SDM) . He/she will responsible for service delivery within a defined scope. SDM is accountable for ensuring that projects and services are delivered and operated effectively, reliably, and in line with customer expectations, while managing customer relations and optimizing internal processes. SDM plays a strategic role in customer satisfaction and retention.