The Role: 

We’re looking for a Project Manager who is comfortable being much more than a traditional project coordinator.

Our Project Managers are hands-on delivery consultants who lead Project and Portfolio Management (PPM) implementations from sales handover through delivery, UAT, hypercare and transition to support. You’ll own the client relationship and the commercial delivery of the engagement, while also working closely with consultants and developers to shape what gets delivered and how.

This means wearing multiple hats. On any given engagement, you may be facilitating a requirements workshop, refining user stories with the delivery team, running sprint planning or a client review, supporting UAT, demonstrating new functionality, delivering training, or helping a client work through a difficult scope or priority decision.

You do not need to be a developer, but you do need to be technically curious and comfortable understanding the solution you are delivering. You should be able to work confidently across both business and technical conversations, ask the right questions, and know when deeper technical input is required.

Our delivery environment moves quickly. You may work across multiple client engagements at the same time, often using short sprint cycles, so you will need to be comfortable making decisions, managing competing priorities and keeping both clients and delivery teams moving.

Key responsibilities

• Own client engagements from sales handover through delivery, UAT, hypercare and handover to support.
• Lead the overall project, including scope, schedule, budget, governance, risks, issues, resourcing and change control.
• Build strong client relationships and confidently manage conversations around priorities, scope, timelines, commercial boundaries and delivery risk.
• Facilitate discovery and requirements sessions, helping clients move from business needs and ideas to clear, actionable requirements.
• Work with clients, consultants and developers to shape requirements into delivery-ready user stories and acceptance criteria.
• Maintain a healthy and prioritised delivery backlog using tools such as Azure DevOps, Jira or equivalent platforms.
• Support sprint-based delivery, including backlog grooming, sprint planning, sprint reviews, UAT, defect management and release coordination.
• Understand the solution being implemented well enough to connect business requirements with technical delivery and identify potential dependencies or impacts.
• Facilitate client workshops, demonstrations, knowledge-transfer sessions and, where required, end-user or train-the-trainer sessions.
• Help clients make informed trade-offs where scope, time, cost or quality are competing.
• Escalate risks early and clearly, bringing practical options and recommendations rather than simply identifying problems.
• Work effectively across multiple concurrent client engagements and adjust priorities as delivery needs change.
• Support pre-sales activities, including discovery conversations, demonstrations, solution discussions, estimates and proposal input where required.
• Contribute lessons, ideas and practical improvements that help Sensei strengthen its delivery approach and PPM capability.

Sound interesting? Here’s the key skills set you’ll need to qualify:Key Responsibilities

• Independently leads small to mid-size delivery management projects.
• Creates and maintains project plans, coordinating resources and identifying / managing risks.
• Manages project costs, ensuring resource effectiveness and efficiency.
• Serves as the primary point of contact for clients, addressing issues and enduring services are delivered in line with expectations and business requirements.
• Works with cross-functional teams to ensure the right skills are available as and when needed to meet project needs.
• Oversees / monitors project team performance, providing feedback and ensuring team members have the information and tools required for effective service delivery.
• May act as a subject matter expert for certain product areas.
• Ensures service quality meets or exceeds client expectations.
• Addresses and resolves issues arising within teams, with clients or otherwise related to project delivery.
• Identifies and recommends ways to optimize delivery processes for better efficiency and outcomes.
• Manages the performance of any 3rd Party providers and sub-contractors in order to ensure the implementation of deliverables.
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