Service Delivery Manager at Vanquis

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

10 May, 26

Salary

0.0

Posted On

09 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Management, ITIL Best Practice, Incident Management, Problem Management, Change Management, Service Transition, Service Acceptance Criteria, Business Relationship Management, Service Continuity, Disaster Recovery, Risk Management, Compliance, Performance Reporting, KPIs, SLAs, Continuous Improvement

Industry

Financial Services

Description

Service Delivery ManagerReq # 32London, UKChatham, UKPetersfield, UKBradford, UKJob DescriptionPosted Friday, 6 February 2026 at 01:00 | Expires Thursday, 12 February 2026 at 00:59 Service Delivery Manager Contract Type: Permanent | Full Time Location: Bradford, Chatham, Petersfield or London Working Pattern: Hybrid (couple of days a week in the office). We welcome part-time and flexible arrangements and will aim to match your current flexibility where possible. What We Offer We care about your wellbeing, not just your work. Our benefits are designed to support your life, your health and your growth: Holidays: 25 days (rising to 30) + buy/sell up to 5 days + swap up to 4 bank holidays. Pension: Up to 10% employer contribution. Enhanced Leave: Enhanced maternity (post-probation), 4 weeks’ paternity, and paid neonatal &carers leave. Workations: Work abroad for up to 20 days a year in approved countries. Birthday Leave: Your birthday off—paid. Volunteering: 2 paid volunteering days. Learning: Access to Learning for all colleagues. Financial Wellbeing: Free Snoop Premium subscription. Healthcare: Self-pay Denplan &optional Private Medical Insurance. The Role As a Service Delivery Manager within our team here at Vanquis, you’ll be at the heart of ensuring our IT services meet the evolving needs of the business—acting as the vital link between our customers and the operational IT teams who deliver for them. You’ll champion service excellence, nurture strong business relationships, and embed effective service management practices that keep our technology aligned with organisational priorities. Through your leadership, we’ll strengthen operational stability, build stakeholder confidence, and drive continual service improvements that create meaningful, measurable impact across the business. As a Service Delivery Manager, you will: Service Management - Ensure IT services consistently meet agreed service levels by driving ITIL best practice across incident, problem, and change management, while monitoring performance and leading continual service improvement initiatives Service Transition and Acceptance - Oversee the smooth transition of new or changed services into live operation by validating Service Acceptance Criteria, ensuring operational readiness, and working closely with project teams to enable an effective handover Business Relationship Management - Act as a trusted partner to business stakeholders by aligning IT services with business objectives, maintaining proactive engagement to capture feedback and improvement opportunities, and influencing expectations to strengthen relationships across the organisation. Service Continuity - Develop and maintain robust service continuity plans by ensuring effective disaster recovery through regular testing, validation, and compliance checks, and conducting ongoing reviews to optimise continuity and recovery strategies. Risk and Compliance - Identify and manage operational risks within service delivery while ensuring full compliance with regulatory, security, and internal governance standards. Performance and Reporting - Produce clear and insightful service performance reports by tracking KPIs and SLAs, highlighting trends, and identifying areas for improvement for stakeholders. Continuous Improvement - Drive initiatives that elevate service quality and customer satisfaction by benchmarking performance against industry best practices and implementing targeted improvements. What We’re Looking For Proven IT Service Management experience in complex environments Demonstrated success in delivering effective service transitions and acceptance Proven ability to build strong business relationships and negotiate with senior stakeholders Experience in service continuity and disaster recovery planning Exposure to risk management and compliance frameworks Ability to produce and interpret service performance reports Demonstrated success in continuous improvement initiatives Understanding of budgeting and financial planning for IT services Experience within a Financial Services is beneficial Offers are subject to standard background checks (credit, fraud and employment references).

Responsibilities

The Service Delivery Manager will ensure IT services meet business needs by acting as the link between customers and operational IT teams, championing service excellence and embedding effective service management practices. Responsibilities include driving ITIL best practices across incident, problem, and change management, overseeing service transition, managing business relationships, and developing service continuity plans.