Start Date
Immediate
Expiry Date
29 Sep, 25
Salary
0.0
Posted On
30 Jun, 25
Experience
10 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
No
Skills
Good communication skills
Industry
Outsourcing/Offshoring
ABOUT US
As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services ANZ helps organisations optimise, automate and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.
We are trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients’ key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.
When you join Canon Business Services ANZ, you’ll find a rewarding culture that values you. You’ll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group’s success.
ABOUT YOU
We are looking for an individual who enjoys an environment where no two days are the same. The successful candidate will have previous success creating and maintaining great relationships with customers and be an excellent communicator both written and verbally. You are a highly organised person who can juggle multiple priorities and can still deliver to agreed timelines. Your ability to evolve solutions in addition to dealing with complex problems/conversations whilst growing strong customer partnerships will be instrumental to your success in the role. You will also possess:
We offer a supportive team environment where collaboration and support from your leaders and peers is the norm. We’ll invest in your development and long-term future and we can promise you a variety and enough challenge to keep things interesting across the wide variety of customers we support.
If you’re looking for a role where your skills are recognised, your ideas are welcome, and your growth is supported — we’d love to hear from you.
We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.
ABOUT THE ROLE
The role of the Service Delivery Manager is to establish and nurture the relationships between Canon Business Services (CBS) and its customers at a strategic level and tactical level. The Service Delivery Manager ensures that there is ownership and responsibility for the delivery of services to our contracted customers. It includes the identification, analysis, monitoring, and continual improvement of relationships with and between stakeholders.
This is a hybrid role to be based from our South Melbourne based office. It reports to the Senior Service Delivery Manager.
SCOPE OF ROLE
We are looking for an individual who enjoys an environment where no two days are the same. The successful candidate will have previous success creating and maintaining great relationships with customers and be an excellent communicator both written and verbally. You are a highly organised person who can juggle multiple priorities and can still deliver to agreed timelines. Your ability to evolve solutions in addition to dealing with complex problems/conversations whilst growing strong customer partnerships will be instrumental to your success in the role. You will also possess:
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