Full job description

Service Delivery Manager

Fully Remote | Permanent | £60,000

VIQU are partnering with a growing technology organisation to recruit a Service Delivery Manager to manage global customer relationships and the delivery of technical services.

This is an excellent opportunity for someone with 2–3 years’ Service Delivery experience who is ready to take the next step, broaden their responsibilities and develop within a growing technical environment.

Key Responsibilities:

• Manage service delivery across multiple customers.
• Run QBRs and regular service reviews.
• Monitor SLAs, KPIs and service improvement actions.
• Build strong customer and stakeholder relationships.
• Manage escalations and high-priority incidents.
• Identify opportunities to improve customer services.

Key Requirements:

• 2–3+ years’ experience within Service Delivery or Technical Service Delivery.
• Managed services/MSP experience.
• Experience running QBRs and service reviews.
• Good understanding of ITIL, SLAs and service improvement.
• Technical understanding of IT infrastructure.
• Backup/disaster recovery exposure would be beneficial.
• Rubrik, Druva, Zerto, Commvault or NetBackup knowledge is advantageous.
• Strong customer-facing and communication skills.