Service Delivery Manager at World Wide Technology Healthcare Solutions

Jenks, Oklahoma, United States -

Full Time

Start Date

Immediate

Expiry Date

13 May, 26

Salary

200000.0

Posted On

12 Feb, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Delivery Management, Stakeholder Management, Financial Acumen, Agile Methodologies, Cloud Technologies, Infrastructure Modernization, Application Development, Risk Management, Governance, Team Leadership, Consulting, Commercial Management, Client Relationship Management, Program Oversight, Operational Excellence, Continuous Improvement

Industry

IT Services and IT Consulting

Description

Qualifications Required * 12+ years of experience leading largescale technology or transformation programs, with at least 5 years in a senior delivery leadership role. * Proven success delivering multitower programs across infrastructure, cloud, security, or application domains. * Strong executive presence with the ability to influence senior stakeholders and lead complex governance structures. * Deep understanding of delivery methodologies (Agile, hybrid, waterfall), PMO governance, and operational frameworks. * Demonstrated financial acumen including P&L ownership, forecasting, and commercial management. * Experience leading large, matrixed teams across consulting, engineering, and operations. Preferred * Experience at a Big 4 or toptier consulting firm. * Familiarity with WWT’s core technology partners (Cisco, Dell, NetApp, VMware, AWS, Microsoft, Google, Palo Alto, F5, etc.). * Industry expertise in sectors such as energy, healthcare, financial services, or service provider. * Advanced degree (MBA, MS) or relevant certifications (PMP, SAFe, ITIL, cloud certifications). Success Profile A successful Technical Delivery Manager at WWT demonstrates: * Strategic thinking with the ability to translate vision into execution. * Strong fluency across WWT’s business lines. * Calm, confident leadership under pressure. * Exceptional communication and stakeholder management skills. * A bias for action, accountability, and measurable outcomes. * A commitment to quality, integrity, and continuous improvement. Want to learn more about Solutions Consulting & Engineering? Check us out on our platform: https://www.wwt.com/community/scande/about [https://www.wwt.com/community/scande/about] Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $190,000.00 to $200,000.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay. The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees: * Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program * Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement * Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement * Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All! If you have any questions or concerns about this posting, please email taposting@wwt.com. [taposting@wwt.com.%C2%A0] #LI-AF1 #LI-Remote Qualifications Why WWT At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does for our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits, and by delivering cutting-edge technology solutions for our clients. Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution, and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities. With over 14,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all. Want to work with highly motivated individuals on high-performance teams? Join WWT today! What is the Solutions Consulting & Engineering Team and why join? Solutions Consulting & Engineering is an organization that is customer-focused and solutions-led. We deliver end-to-end and emerging solutions to drive customer satisfaction and increase profitability and growth. Our world-class management consulting, delivery excellence, and engineering brilliance enable our success. We embody the OneWWT mindset by bringing the right talent at the right time from anywhere within WWT to solve our customer’s problems. Our goal is to bring together business acumen with full-stack technical know-how to develop innovative solutions for our clients’ most complex challenges. The Service Delivery Manager is a leader responsible for orchestrating end-to-end delivery across WWT’s portfolio of services. This role ensures operational excellence, drives measurable business outcomes, and serves as the executive point of accountability for delivery quality, financial performance, customer satisfaction, and growth enablement within our largest and most strategic accounts. The ideal candidate brings deep consulting rigor, technical fluency, and strong executive presence to the role. Key Responsibilities Client Leadership & Relationship Management * Serve as the executive delivery leader and trusted advisor for strategic accounts across WWT. * Build and maintain long-term relationships with client executives, ensuring alignment between WWT’s capabilities and client priorities. * Lead executive governance, steering committees, and quarterly business reviews. * Anticipate client needs, identify risks, and proactively shape solutions that strengthen the client partnership. Program & Delivery Oversight * Provide end to end oversight of complex, multitower programs spanning: * Infrastructure modernization (networking, compute, storage, data center) * Multi-cloud architecture, migration, and operations (AWS, Azure, GCP) * Application development, modernization, and DevOps * Automation, AIOps, observability, and platform engineering * Establish and maintain program governance, KPIs, dashboards, and quality standards consistent with delivery expectations. * Drive risk management, issue resolution, and cross functional alignment across engineering, consulting, supply chain, and partner teams. Presales & Growth Enablement * Translate client business challenges into actionable solution architectures, delivery approaches, and execution roadmaps. * Serve as the delivery voice in deal shaping, ensuring commitments made during presales can be delivered with excellence and profitability. * Contribute to account planning, pipeline development, and identification of expansion opportunities within existing programs. Financial & Commercial Management * Own financial performance for assigned accounts or programs, including revenue, margin, forecasting, backlog, and cost management. * Ensure delivery is aligned with contractual commitments, profitability targets, and WWT’s commercial frameworks. * Partner with sales and account leadership to identify and pursue growth opportunities across consulting, integration, and technology services. People Leadership * Lead, mentor, and develop high performing delivery teams across consulting, engineering, PMO, and operational functions. * Foster a culture of accountability, collaboration, innovation, and continuous improvement. * Model WWT’s core values and commitment to diversity, equity, and inclusion. Operational Excellence & Innovation * Champion delivery best practices across WWT’s consulting, engineering, and integration capabilities. * Leverage WWT’s Advanced Technology Center (ATC) to accelerate solution validation, prototyping, and customer innovation. * Promote automation and modern delivery models to improve efficiency and outcomes. * Drive standardization and scalability across engagements while tailoring approaches to client context. * Ensure compliance with WWT’s risk, quality, and security standards.

Responsibilities

The Service Delivery Manager is responsible for orchestrating end-to-end delivery across WWT’s portfolio of services, ensuring operational excellence and driving measurable business outcomes. This role serves as the executive point of accountability for delivery quality, financial performance, customer satisfaction, and growth enablement within strategic accounts.