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Service Delivery Officer-BRANCH BANKING-Branch Banking at Kotak Mahindra Bank

, , -

Full Time

Start Date

Immediate

Expiry Date

07 Jan, 26

Salary

0.0

Posted On

09 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Microsoft Excel, Banking Knowledge, Relationship Management, Complaint Resolution, Compliance, Audit, Regulatory Requirements, MIS Generation, Coordination, High Net Worth Customers

Industry

Banking

Description

OB ROLE : • Handling personalized service requests of customers. • Generation of timely business MIS. • Ensuring strict adherence to compliance, audit and regulatory requirements for customer segment. • Coordination with CPC/RPC/Investment desks for acco Description for Internal Candidates JOB ROLE : · Handling personalized service requests of customers. · Generation of timely business MIS. · Ensuring strict adherence to compliance, audit and regulatory requirements for customer segment. · Coordination with CPC/RPC/Investment desks for account opening of customers. · Managing complaints of customers and ensuring their resolution within TAT. JOB REQUIREMENT: · Developing and maintaining banking relationships with a select group of high net worth customers · Excellent communication skills with customer service orientation · Courteous and polite. · Good knowledge of Microsoft excels. Understanding of banking norms and processes. Same Posting Description for Internal and External Candidates

Responsibilities

The Service Delivery Officer is responsible for handling personalized service requests from customers and generating timely business MIS. They ensure compliance with audit and regulatory requirements while managing customer complaints and coordinating with various desks for account openings.