Service Delivery Officer at East Midland Shared Services

, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

22 Jul, 26

Salary

27694.0

Posted On

23 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Report writing, Presentation skills, Stakeholder management, Customer service, Problem solving, Communication, Data processing, Policy interpretation, Legislation knowledge, Project support, Business systems improvement, Technology promotion

Industry

Government Administration

Description

Contract Type: Permanent Working Hours: 37 hours per week Worker Type: Hybrid Worker Salary: Starting Salary is £26,824 (Level one) rising to £27,694 per annum (pro-rata for part-time) (Pay award pending) Location: Loxley House, Nottingham, NG2 3NG We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more… Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best. In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you. * You can read more about the different benefits offered to colleagues working for Nottingham City Council here [https://eism.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/ncc/pages/1004]. About the Role This full‑time, permanent Grade D post provides vital support to the Education Welfare and Legal Intervention Teams. Key responsibilities include processing Penalty Notice payments, responding to parent enquiries received by email and telephone, and offering effective problem‑solving support to colleagues and stakeholders across the Education service. About You The ideal candidate will demonstrate the following strengths: * Confidently prepare accurate, well‑written operational reports and presentations with minimal supervision. * Manage routine stakeholder interactions professionally, maintaining strong and effective working relationships. * Provide clear, detailed advice and guidance to customers, colleagues and partners by email and telephone, using an emerging understanding of relevant policies and legislation to support more complex queries. * Contribute to improving business systems by identifying inefficiencies, recommending enhancements, and promoting the effective use of technology. * Support and deliver project tasks independently, contributing to the planning and implementation of improvements that strengthen service delivery and customer experience. You can find the job description for this post here [https://www.nottinghamcity.gov.uk/media/kdbevgdv/7398-service-delivery-officer.pdf] At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information [https://eism.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/ncc/pages/1014] for applicants page. For informal enquiries please contact Neil Hardy, Service Delivery Manager - Education Administration by email at Neil.Hardy@nottinghamcity.gov.uk [Neil.Hardy@nottinghamcity.gov.uk] Closing Date: 3rd May 2026 Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible. Interviews will be held: Date to be confirmed If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.org.uk/support [https://emss.org.uk/support] By applying to this job, you agree to our Terms & Conditions. [https://eism.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/pages/1006] Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits. In addition to working within a great team and a competitive salary you will have access to: * 26 days annual leave (rising to 33 days after 5 years’ service) + bank holidays with the ability to buy additional leave annually * Access to a generous, defined benefit pension scheme offering 17.9% * Smart Working – to support your work life balance * Health and wellbeing benefits including access to our Employee Assistance Programme * Discounted membership at selected local sports and fitness centres, cinema, shopping and much more! Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value difference. We particularly want to hear from you if you are from Minority Ethnic communities, identify within the Lesbian, Gay, Bisexual, Transgender and Queer+ community (LGBTQ+) and if you are Disabled - these groups of people are underrepresented in our workforce, and we’d like to reflect our local population more through our recruitment processes. We are supportive of flexible working arrangements wherever possible and we would encourage you to discuss this with us during the selection process, should this be something you are interested in.

Responsibilities

The role provides administrative support to the Education Welfare and Legal Intervention Teams by processing payments and handling parent enquiries. It also involves contributing to business system improvements and supporting project tasks to enhance service delivery.