THE TEAM

ASIC maintains over 30 legal registers, including the Companies and Business Names registers, which hold details for more than 3.2 million companies and 2.7 million business names. These registers are a vital source of information for businesses, professionals, government and the public across Australia. Users rely on the ASIC Registry to register, update or cancel business details and access public information, making our support essential to ensuring accurate and efficient service delivery.

AT ASIC, YOU CAN BE THE CHANGE THAT ENSURES A FAIR, STRONG AND EFFICIENT FINANCIAL SYSTEM FOR THE BENEFIT OF ALL AUSTRALIANS. CONTRIBUTE TO DELIVERING ON ASIC’S PURPOSE, VISION, AND STRATEGIC PRIORITIES TO HELP MAINTAIN THE INTEGRITY OF THE FINANCIAL SYSTEM AND PROTECT CONSUMERS FROM HARM.

As a Service Delivery Officer (Frontline Service Delivery), you’ll play a key role in developing the knowledge and skills of ASIC Call Centre and Processing officers through targeted training, coaching and support - ensuring consistent service delivery and ongoing capability growth.

• Location: Traralgon, VIC (approximately 2 hours east of Melbourne)
• Salary starting from $81,396 (depending on experience) + 15.4 % superannuation
• Permanent, full-time role (50/50 hybrid work-from home model)
• Applications close at 11:59pm AEST, Monday 1 September 2025

THE ROLE

As a Service Delivery Officer (Frontline Service Delivery), you will:

• Deliver engaging training programs to new and existing staff on ASIC Registry procedures, systems, and customer service standards
• Provide side-by-side and remote coaching to call centre staff to support their development and improve performance
• Identify knowledge and skill gaps through call monitoring, quality assurance activities, and staff feedback
• Collaborate with subject matter experts and team leaders to design training content and support materials
• Maintain and regularly update internal knowledge bases and training documentation
• Offer real-time support to staff managing complex or unfamiliar customer enquiries
• Monitor customer interaction trends and recommend improvements to processes, training, and service delivery
• Act as a key escalation contact to support staff when needed