Description

• Life Days are the Leidos way of recognising that we all need extra time to take care of life. By working slightly more than the minimum weekly hours (2 hours per week for full-timers), you can accrue up to 12 days of leave per year.
• Due to the nature of the role, you must be an Australian Citizen and hold an active NV-1 AGSVA security clearance.

Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here https://www.leidos.com/company/global/australia/careers

YOUR NEW ROLE AND RESPONSIBILITIES

The Air Component Command and Control Capability System (AC-C2CS) is a mission-critical suite of software applications that enables the Australian Defence Force (ADF) to effectively plan, prepare, execute, manage, and report on aviation operations.
The Service Delivery Officer supports core ITSM functions within a small team led by the Service Delivery Manager. Key responsibilities include contributing to Service Management, Incident, Problem, Change, Knowledge Management, CSI, and Quality Assurance.

The role involves:

• Acting as a first point of contact for customer queries and service requests.
• Supporting continuous improvement across systems and environments.
• Collaborating with internal tech teams to meet operational needs.
• Building strong stakeholder relationships to enable effective issue resolution.
• Coordinating internal and external teams to ensure timely service delivery.
• Managing escalations and providing regular updates and performance reporting.

DIVERSE TEAM MEMBERS, SHARED VALUES AND A COMMON PURPOSE

Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It’s about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase – Chief Executive, Leidos Australia.
Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.
Our five Advocacy Groups (Women and Allies Network, Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.